The highest quality standards and a named point of contact for clients are both at the forefront of what we do at Capital Bay. With highly qualified and service-driven experts brimming with real estate expertise, along with a digital ticketing system that makes receiving, processing and documenting client enquiries a seamless endeavour, we are optimising the time taken to process tenant queries.

Tenants are at the heart of what we do. We offer a nationwide tenant service, centralised property management and are the first point of contact for all tenant queries. We enhance customer satisfaction by being transparent, approachable and easy to reach. Our services include proactive escalation management and rental receivables management. We also seek out innovative approaches in real estate management for you and help you put these into practice.

What you can depend on

SERVICE RANGE

SERVICE RANGE
Making the difference

Why choose Service Management at Capital Bay?

Digital & customised

We offer lean, digital processes using innovative technology and systems, e.g. DR, workflows, archive systems, tablets, tickets, KIWI, Doozer. Our client-specific reporting and controlling provide an accurate insight into every property at any given moment.

Professional & prompt

We offer a seamless service thanks to a centralised, digital ticketing system for processing and documenting client queries. Our transparent workflow management and prompt, centralised administration enhances client satisfaction.

Personal & local

The highest quality standards and a named point of contact for clients are both at the forefront of what we do at Capital Bay. Which is why in 80% of cases we are available on the phone within 20 seconds and can offer a solution at initial contact in 70% of cases. We are active across Germany with 10 offices and more than 200 team members.

Track Record

Service Management in numbers

80%

Available on the telephone within 20 seconds

70%

First contact solution rate for tenant queries

3 hours

First reaction time to written enquiries