Facility Management
Thanks to our flexible real estate support packages, we can provide
a wide range of services covering everything a building needs.
Facility Management
Our professional facility management services assist clients in the value creation process with outstanding results. Thanks to our flexible real estate support packages, we can provide a wide range of services covering everything a building needs. Alongside traditional services such as caretaking and cleaning, these also include garden maintenance as well as checking and monitoring the condition of the property.
INFRASTRUCTURAL AND TECHNICAL FACILITY MANAGEMENT
- Experienced, qualified and certified service staff
- Emergency & competency service 24 hours a day, 365 days a year
- Rapid response service max. 35-45 minutes to the property
- Reporting (WAIOX)
- Materials management & recycling
- Tenant loyalty model
- Digital communication systems
- Emotional rental receivables management
What you can depend on
SERVICE RANGE
Making the difference
Why choose Facility Management at Capital Bay?
Digital & customised
A trailblazer in the digital transformation of the real estate industry, Capital Bay has set its sights on digitising the entire value chain. The focus of our management services is on lean, digital processes with innovative technology and systems (DR, workflows, archive systems, tablets, tickets, KIWI, Doozer). Client-specific reporting and controlling provide an accurate insight into every property at any given moment.
Holistic & client-specific
Our organisational structure offers clients an interdisciplinary collaboration between all service companies and guarantees a holistic approach to client support. Our client-specific and high quality services allow us to implement a support concept that is highly bespoke.
Personal & local
Strong client focus: high quality and personalised service are at the heart of what Capital Bay does: named points of contact and a local presence. In practice, this means up to 70% contact solution rate and >90% telephone availability within 20 seconds. We are active country-wide with 8 offices across Germany. Our widespread presence and the professionalism of our teams mean we are never far from a property’s location and are able to offer our clients customised and knowledgeable support.
Entrepreneurial
Owner’s perspective, not service mentality: We look after properties holistically and carry out our commercial and technical services to high standards and with great reliability – as though they were our own. In addition to this, we also keep in mind the wishes and requirements of the user in order to maximise and secure cash flow.
